How Driving School Reviews calculates ratings

There’s a lot to think about when choosing a driving school, but there’s three universal measures of excellence: service rating, price, and teaching quality. Our driving school scores consider these three metrics, generating a score out of 100. To help ensure that all of our reviews are from genuine learners, we verify by asking users to log in with Google, Facebook or Twitter.

How Driving School Reviews calculates ratings

For Driving School Reviews to be the best it has to approach driving school ratings from a different perspective. We capture objective data about each school, as well as subjective reviews relating to learners’ experiences. This way we’re able to form an accurate picture of a school’s quality. 

The overall rating is made using three scores.

1. Customer Reviews (80 points)

This is the most important factor for us, and consistency is key. It's impossible to please everyone, but a good school will have many happy learners who comment on the effectiveness, professionalism, and service of their instructor or their school.

Many schools and instructors have long waiting lists, and unfortunately for learners that means they are not always as patient, organised, and communicative as they could be. Watch out for reviews that highlight how helpful or easy a school was with arranging lessons. 

Also look for schools with good refund policies. Learning to drive is expensive and if something goes wrong, you don't want to get caught out.

We encourage customers to share their experiences with their driving school by submitting a service rating of between one and five stars with their comments. All reviews, good or bad, are published within 24 hours, following moderation for offensive language.

2. Teaching Quality (10 points)

Did you know that many of the big brand schools make a lot of their money from training new driving instructors? This means you could end up with an instructor who is learning from you instead of the other way around! Having an Approved Driving Instructor (ADI) who knows what DVLA examiners are looking for and has practised their teaching methods makes a big difference.

If you're going with a Potential Driving Instructor (PDI), make sure you negotiate a discount. PDIs aren’t legally allowed to charge for lessons, so any school using them might have an unorthodox payment system in place that could be to your detriment. 

Our scoring system for teaching quality has three levels:

Level 1 - Driving schools using both PDIs and ADIs (0 points)
Level 2 - Driving schools using ADIs with assured quality (5 points)
Level 3 - Driving schools using ADIs with assured quality and lesson reports (10 points)

Top-tip: Look out for a Green ADI badge and confirm with a prospective instructor if they are fully qualified. 

3. Price (10 points)

Price is usually what most learners focus on, but we recommend you consider this last. Paying more for a recommended instructor and a school with good customer service will benefit you in the long run. You’ll not only learn faster, but you’ll pick up good habits that could save your life one day.

As a recommendation on price, we’ve highlighted schools’ fees against the UK average.

Prices ratings are based on user feedback about each driving school. The price rating represents the average of user ratings received.

How the overall score is calculated

We use a weighted average of the three rating metrics above to calculate an overall score for each school. An 80% weighting is given to the service review score, 10% to the price rating, and 10% to the teaching quality rating.

For example, a school that on average scores 4 out of 5 for service, 3 out of 5 for price and Level 3 for teaching quality would receive an overall score of 80%. Here’s the calculation:

(4 ÷ 5) * 80 points + (3 ÷ 5) * 10 points + 10 points

= 80% overall score

Until a school has received at least 10 reviews, an average score of two out of five for customer reviews and three out of five for price will be assumed.

To ensure that Driving School Reviews has relevance to a larger audience, we only publish driving school profile pages for schools with a minimum of 20 driving instructors.


Want to be featured on Driving School Reviews?

If you are a driving school and would like to be featured on the site, please contact [email protected] and we would be happy to include you. You may also provide a logo and a short description of your company.
 

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