Reviews for AA

lj

Published on 05/11/2019

Worst company i have ever dealt with booked 5 hours worth of lessons for my sons birthday present.

Worst company i have ever dealt with booked 5 hours worth of lessons for my sons birthday present. instructor texted 1/2 before each lesson to say could't go ahead with each one. spoken to AA customer support after 3 weeks asked for my money back, will take up to another 8 weeks to get my money back. absolutely rubbish instructor and even worse customer support

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kulat

Published on 04/11/2019

My son passed first time with AA He drove with me in the evening in my spare time.

My son passed first time with AA He drove with me in the evening in my spare time.Then he spoke to the instructor about the mistakes he made, while he was driving with me.Then the instructor would correct the mistakes on his actual lesson.The instructor's name is Eddie.(Home work is important).Well done Eddie.

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alex

Published on 14/10/2019

I started off fine, I had a nice instructor called Ed.

I started off fine, I had a nice instructor called Ed. Unfortunately I'm a big lad and happened to catch the panel beneath the seatbelt with my shoulder and nocked it off. It clipped right back into place - so no harm done. Or so I thought, today I got a text from my instructor telling me he can no longer teach me and that I need to learn in a bigger car. I was already in a ford focus! less than impressed.

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Suga

Published on 20/08/2019

Driving school will use self employed instructors who endorse unethical practices

Driving school will use self employed instructors who endorse unethical practices

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Carrie

Published on 20/05/2019

I called the service centre and explained what I needed, initially I booked 1 two hour lesson.

I called the service centre and explained what I needed, initially I booked 1 two hour lesson. They are very pushing to book in bulk and constantly talk about refunds which doesn't add much confidence. I booked with alec in cambridge. He seemed ok- was late in the 1st lesson. So much explaining and drawing instead of practical. Out of 2 hours I maybe drove 60 mins. He didn't give me a tracking card with what I had learnt. 2nd lesson was more driving but he couldn't remember what we had done previous and asked me what I was doing that lesson. Lesson 3- didn't turn up. When I call he said he didn't book me in and he came and picked me up for a free 40 min lesson. He was going on holiday which I new about and booked a lesson with him when he got back- didn't turn up! There wasnt any structure, planning or tailoring of lessons. I got to the point where I dreaded driving. I'm now with someone else but its pushed everything back about 6 weeks as finding a private instructor was difficult. I would have spent £230 on 4 lessons..... don't waste your money on this company, go private where you can see who you are getting.

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yassine

Published on 16/05/2019

£32000

£32000

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yassine

Published on 16/05/2019

V

V

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Tseren

Published on 26/04/2019

It was dissapointingly bad, they have the resources and the instructors to make a big difference.

It was dissapointingly bad, they have the resources and the instructors to make a big difference. However they only focus on making as much money as possible. The prices are incredibly high and the instructors dont even care if you succed or fail they just want your money. They always double book you and move you around without giving any inclination as to why. The instructors were rude and instead of getting to know them they were reguarly changed and I had to go over several times things that I had learned before.

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Cma

Published on 02/02/2019

AA just acts as an agency.

AA just acts as an agency. Very disappointing! I paid for 10hours and I had two hours introduction training. But my instructor didn't come for the training afterwards and each time he had one excuse (although I got the confirmation date from the AA). after two weeks, I had to call AA every day continuously and chase them for one more week so I got the money back for 8 hours to my account after 1 month. but AA did not accept to pay for the two hours I had and they simply said we are just agency and this is between you and your instructor. You just trust AA and choose one instructor without knowing them and pay lots of money but they don't care about you. so what is the point! don't waist your money for no extra value.

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Sarah

Published on 30/01/2019

I had around 40 lessons, and finally passed on my 4th driving test.

I had around 40 lessons, and finally passed on my 4th driving test. I believe I failed more due to nerves however my instructor Mahesh was very encouraging, reassuring which helped me with my confidence a great deal. I highly recommend Mahesh as an instructor as he explains the rules very well and goes over each area until your confident with it.

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Charlie

Published on 21/01/2019

Fantastic instructor!

Fantastic instructor! Always looking to increase your driving skills & push you further and always made to feel very comfortable,

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Cynthia

Published on 15/01/2019

I booked 17hrs of lessons for my daughter as a Christmas gift.

I booked 17hrs of lessons for my daughter as a Christmas gift. The instructor turned up for the first lesson on the 31.12.18. We booked and agreed the lessons in advance weekly for the month of January 2019. The second lesson the instructor sent a text stating she was unwell on the day the lesson was due to take place. The third lesson the instructor turns up a bit early, doesn’t recall booking lessons in advance and states she can only see my daughter every two weeks for 2 hourly lessons. There was no lesson plan or record of learning and when she did turn up you’d get a call saying can I come 15mins early or she would drop my daughter off late which meant she was late for the next lesson. I cancelled all the lessons with AA and asked for a refund. The AA is meant to have instructors nationwide. They could only offer me a replacement of two instructors who teach on a automatic vehicle who charged more. I paid £478 for 17hrs. The only good thing about the AA was how quickly they processed the refund for the unused hours. They are just a booking or processing centre, they don’t appear to have much background information on the instructors and it really is pot luck who you’ll get. The instructors appear to be self employed/franchise. They’re hiding behind a brand and the AA also purchased BSM. It’s such a shame as I learnt with BSM over 20yrs ago and my son passed with the AA some years ago. The standard has really dropped, it’s all about the money. I’ll find an independent driving instructor through word of mouth. I would suggest others do the same as you have no idea what you’re getting and lessons tend to cost around £30-£31 per hour.

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